Return Policy

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Shepherds Closet use of personal information that you may submit to Shepherds Closet through this Web site is governed by the Shepherds Closet Privacy Policy.

    Privacy Policy

    This privacy policy discloses the privacy practices for the National Association of the Catechesis of the Good Shepherd and the Shepherd’s Closet.  As the provider of this site, we are committed to protecting your privacy online.  Essentially, our privacy policy states that we will never rent, sell or lease your email address to anyone without your permission.  Please read the information below to learn the following regarding your use of this site. 

    You acknowledge that this privacy policy is part of our site Terms and Conditions, and by accessing or using our site, you agree to be bound by all of its terms of service.  If you do not agree to these terms, please do not access or use this site.

    We do not collect your email address unless you choose to communicate with us via email or you volunteer your email address on a form on this site.  We do not rent email addresses. Third-party personally identifiable information you provide for merchandise shipping will not be shared.

    Shepherd’s Closet may ask you to voluntarily provide information in a few circumstances.  When you register or purchase items from us, we will need personal information, such as name, address, telephone number, email address, and credit card number, so that we can process your order, notify you of your order status or provide a receipt.

    We use a credit card processor for merchandise orders.  This company does not share or use personally identifiable information for secondary purposes.

    We use encryption to protect credit card and other information submitted via the forms on this site. 

    Security Policy
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    Updates

    Our Privacy Policy may change from time to time and all updates will be posted on this page.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (480) 874-3759 or email info@shepherdscloset.net  

     

     

     



  • Shipping & Delivery
  •  

    SHEPHERD’S CLOSET

    Shipping & Handling Policy

     

     

    Our goal is to ship your order within 5-7 business days from the time your order is placed. We ship via USPS using Flat Rate Priority Mail shipping. We have found this to be the best option for our customers, we can ship more without weight being an issue.

    Shepherd’s Closet is open Monday thru Wednesday, so orders placed on non-business days may not be shipped until Monday.

    We ship domestically as well as internationally.

    Please allow extra time during June thru September as we see a higher volume of orders during that time.

    We are small, staffed office with many works to be done, so we will do our best to accommodate special orders and any issues that may arise.

     

    Our Shipping Philosophy

    We want you to receive your order as quickly as humanly possible.
    We are not “profiting” from shipping we attempt to charge you what we are charged and that includes packing materials, supplies and staff time.

     

    *Please note on our website, we have a small issue with the shipping charges being inflated. We are working on this issue to resolve it. We carefully pack your orders to assure safe shipping and if there is an over charge of shipping, we will correct it on your invoice and charge you the corrected shipping for your materials. If you have any concerns, please call our office at 480-874-3759, so we may assist you with your order. It is our pleasure to serve you and we look forward to providing the resources you need in a timely and friendly way.



  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed. Shepherds Closet reserves the right to change its payment procedures at any time without prior notice to you.

     

    Return and Refund Policy for CGSUSA and Shepherd's Closet
    Thanks for shopping our website. 
    If you are not entirely satisfied with your purchase, we're here to help.

    Returns You have 30 calendar days to return an item from the date 
    you received it. To be eligible for a return, 
    your item must be unused and in the same condition that you received it. 
    Your item must be in the original packaging. 
    Please ship it to:

    The National Association of the Catechesis of the Good Shepherd 
    7655 East Main Street 
    Scottsdale, Arizona 85251

    Your item needs to have the receipt or proof of purchase.

    Refunds Once we receive your item, we will inspect it and notify you 
    that we have received your returned item. 
    We will immediately notify you on the status of your refund after 
    inspecting the item. If your return is approved, we will initiate a refund 
    to your credit card (or original method of payment). 
    You will receive the credit within a certain amount of days, 
    depending on your card issuer's policies.

    Shipping You will be responsible for paying for your own shipping 
    costs for returning your item. 
    Shipping costs are non-refundable. If you receive a refund, 
    the cost of return shipping will be deducted from your refund.

    Contact Us If you have any questions on how to return your item to us, 
    contact us at cgsusa@cgsusa.org